Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return as long as the item is not a custom or personalised product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the invoice number or proof of purchase.

Return postage will be paid for by the buyer in instances where the item is no longer needed or wanted. 

To request a return, you need to contact us at Twinniecrafts2019@outlook.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package back to us.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return query at Twinniecrafts2019@outlook.com

Damages and issues
Please inspect your order upon receiving it and you must contact us immediately within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your returned order, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you refund is not excepted then you will be notified of the reason for declining your refund request.

Unfortunately, we cannot accept returns or refunds on sale items or gift cards.

We endeavour to offer the best customer service possible, and if you are unhappy with your purchase, please contact us as we aim to have very happy customers